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Coming face to face with emotion behind office conflict
from the article by Kelly Burke in The Sydney Morning Herald:
....''Then I was amazed by what I saw. Unlike mediation, restorative justice depends on the release of emotion, and most workplaces are terrified of emotion. There is an assumption that if emotion is displayed, nothing is going to be solved … But here anger and frustration were being openly expressed. There were high levels of emotion and conflict, and that of course is the bread and butter of the dramatist.''
Today, McDonald is the managing director of the multi-national company ProActive ReSolutions, using the techniques he first developed while working as an adviser on youth crime to the police commissioner John Avery in the 1980s.
Oct 10, 2011 Region: Pacific, Country:Australia, Other
