- Showing 2 posts filed under: Apology [–] published between Nov 01, 2011 and Nov 30, 2011 [Show all]
by Lynette Parker:
As I was browsing through Twitter feeds I saw a comment about an offensive apology letter. Of course I clicked the link to read the letter. I had to agree with Victim Support UK; the letter was offensive and disrespectful. I also agreed with the Twitter comment from Why Me?, “The problem with That Letter is there was no preparation first.”
Apologies, their use and meaning: A course module
The apology is an important marketing and management tool (Friedman, 2006). Knowing how to apologize correctly is a skill that must be mastered and should be studied. The purpose of this paper is to provide needed course material for instructors preparing a course module on this relatively new and very topical subject. Possible relevant courses for this material may be found in disciplines such as: marketing, management, medicine, hospital administration, nursing, business law, and philosophy of law, among others.