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Summary

Braithwaite, John and Makkai, T (1993). Trust and Compliance Policing and Society 4(1):1-12

This study investigates whether regulators' subjective trust in the industry they regulate leads to good will that improves compliance. The Australian government conducted inspections of 410 nursing homes in 1987. Additional data were obtained from interviews with the directors of the homes. When nursing homes were untrustworthy and at risk of slipping into patterns of poor quality care, nursing home inspectors acted in a more distrustful (interventionist). way toward nursing home management. The perception of trust was associated with improved compliance. Policy implications of the findings are discussed.