Doerfler points to the pain people feel as a result of violent crime. People deal with their pain in different ways. Some victims need and want considerable assistance to deal with it. The Victim Offender Mediation Dialogue (VOMD) program in Texas exists to help victims of crime face their pain and deal with it constructively, in part through dialogue with the offender who caused the pain. Doerfler sketches the trauma a victim may experience and the healing a victim may also experience. He also outlines how the VOMD program operates.