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Umbreit, Mark S (1992). "Mediating Victim-Offender Conflict: From Single-Site Analysis to Multi-Site Analysis in the U.S." In: H. Messmer and H.-U. Otto (eds.), Restorative Justice on Trial: Pitfalls and Potentials of Victim-Offender Mediation: International Research Perspectives. Dordrecht, NETH: Kluwer Academic Publishers, pp. 431-444.

This paper presents the findings of a multi-site analysis of three programs in the U.S. using pre- and postmediation measurements and two different comparison groups. Preliminary data suggest that the vast majority of both victims and young offenders experience the mediation process and outcome as fair and are satisfied with the program. The mediation process appears to result in greater satisfaction, greater perception of fairness, and higher restitution completion rates than found in a matched sample of victims and offenders who were not referred to mediation.